Setting up your E-mail Program
As many of you know we have recently experienced a severe spam attack, forcing us to make some major changes to the e-mail system for more quickly than we would have liked. For the majority of customers the change should be transparent (aside from the fact that you will now see far less spam!) however some, especially older, clients may need to change some settings on their e-mail programmes to work with the new service.
PLEASE NOTE : No new e-mail will be lost, the server will store all new mail until you can collect it. While we will try to preserve any old mail in your mailbox we cannot guarantee to do so. As always, we strongly recommend you make a local backup of any important messages or files.
The new mail systemn supports three different ways of retrieving your mail. It is compatible with any standards-compliant e-mail program (including Android & iPhone - Blackberry users please contact us for options).
We recommend you use IMAP where possible, as it provides the greatest protection against lost mail if your PC should crash. Using IMAP mail is held both on the server and on your client, so should one fail there is still a copy of the message available.
To set up IMAP, follow the instructions below for your e-mail client :
Users of Microsoft Outlook (all current versions), click here.
Users of Microsoft Outlook Express, click here.
Users of Microsoft Windows Mail, click here.
Users of Mozilla Thunderbird, click here.
Users of Android Phones, please contact your phone manufacturer.
(the process is unfortunately different for every variation of Android, however we offer a standard IMAP implementation that is known to work - only the method of entering the details changes from phone to phone)
Users of iPhones, click here.
Our Server Settings
To keep things simple, we use only one server name for all our e-mail services. Whether you want to collect mail using IMAP, POP3 or need to send mail using our SMTP server the server name stays the same.
SERVER NAME : mail.yourdomain.com
Your user name is your full e-mail address (including the @ and the domain name), for example if your e-mail address was firstname.lastname@example.org your IMAP, POP3 & SMTP username is email@example.com
Our servers operate on all standard e-mail ports.
All usernames should be sent unencrypted (plain text). You can try enabling enrcyption (SSL) but we do not offer support for this - please see the encryption section below. All SMTP connections must be authenticated!
We also offer all our clients a webmail service to allow them to collect & send e-mail using any standard web browser. To access your account using webmail, simply type http://webmail.yourdomain.com into your web browser. Enter your e-mail address & password to access your mail.
If you have problems or need extra help please give us a call. If we can't resolve your problem over the phone we will ask you to download our Remote Support Tool and arrange a convenient time for one of our engineers to access your system remotely and resolve your problem.